Lawey & Firmy LLP required automation to manage and assign client queries and case matters among its lawyers. The goal was to ensure that the firm's expert lawyers reviewed and accepted every case without manual intervention.
Middleware: Laravel
Workflow Automation: HubSpot
Computan integration developers built a middleware using Laravel to handle the complex logic required for the project.
Middleware intermediated client/customer queries and the lawyer assignment process.
Designed and implemented a complex workflow in HubSpot to manage the case distribution process. Standard HubSpot workflows needed to be revised due to the specific conditions required. So, Computan integration developers aligned the HubSpot workflow and middleware to suffice the conditions needed for the smooth case assigning process.
When a client submits a query, the case details are entered into the system and distributed to the lawyers in a loop.
The middleware sends the case matter to the first available lawyer with the case details.
The lawyer has 30 minutes to accept or reject the case.
The combination of middleware and HubSpot workflow significantly reduced the time it took to assign cases to Lawey & Firmy LLP. Lawyers could quickly accept or reject cases, ensuring timely handling of client queries. The middleware ensured the entire process was transparent and traceable, with every action logged.
Project Manager: Rashed Alee
Integration Developers: Zeeshan Ibrar, Tameem Ahmad
Computan clearly understands tasks and provides and executes comprehensive solutions. Their team manages projects well in Freedcamp and Jira. They’re very communicative and easy to work with.
Even as Computan provides the agency with a wide skill set, they have saved the company about 50% in labor costs. They have quickly adapted to the our preferred communication channels such as MS Teams, Asana, and more.
HubSpot offers integrations with a wide range of platforms, including CRM systems like Salesforce, e-commerce platforms like Shopify, email marketing tools like Mailchimp, and many more. If some app integration is unavailable through native integration, we do it through custom integration or connectors.
Yes, through custom integrations, you can customize the solutions to suit your business needs.
HubSpot does not limit the number of integrations you can set up. However, when integrating multiple platforms, consider the potential impact on performance and data management.